Business Project Analyst- Work from Home

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Cigna Supplemental Benefits Customer Service Operations team is seeking an energetic, collaborative, and solution driven Business Project Analyst. Seeking candidates who can quickly learn the relationships of our complex working environment, and how Customer Service Customer and Provider Inbound Call, Policy Holder Services, and Premium Accounting teams interact with one another.

Role Specific Competencies

• Customer Focused - Demonstrates through your actions a genuine desire to help and provide an outstanding customer experience
• Ensures Accountability - Holding self and others accountable to meet commitments
• Drives Results - Consistently achieving results, even under tough circumstances
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Key Responsibilities (not limited to):

• Supports email queues and intake systems for questions and troubleshooting
• Support maintenance of team's SharePoint sites and secured drives to include storing reports and documents
• Make recommendations for system and process improvements
• Complete BAT system testing and check outs
• Review message point and correspondence letters for pass or fail verification
• Mail merge requests for one-off requests and annual notices
• Research and/or correct reports, data or requests
• Work effectively and collaborate with other departments by demonstrating your networking capabilities
• Other duties as required

Position Requirements:

• High School Diploma required
• 3+ years' experience in healthcare operations
• Strong commitment to customer service and process improvement
• Detail oriented and ability to produce high quality work
• High energy with the ability to keep up with a fast-paced working environment
• Working experience with LifePRO, OnBase, HealthX, and COBA eligibility process preferred
• Experience with Excel, Outlook, SharePoint, and WebEx; SQL experience preferred
• CSB experience preferred, but not required.
• Great team player
• Act with a sense of urgency to research inquiries. Identify the right parties or resources to resolve these issues. Follow up with these parties to drive resolution and provide on-going feedback to individual(s) who raised the question or issue
• Excellent written and oral communication skills
• Ability to work independently with minimal guidance
• Quick to learn new systems and workflows
• Comfortable with raising questions, issues, ideas or suggestions to co-workers
• High degree of integrity and accountability to deliver strong, high-quality outcomes
• Time management and priority setting skills
• Flexibility to work occasional weekends supporting system upgrades

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 24 - 36 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.