Business Relationship Manager

Role Overview:

MHK, part of the Hearst Health network, improves compliance, efficiency, and quality for health plans, pharmacy benefit managers, and other managed care organizations. We do this by bringing care and knowledge together throughout every member's care journey. Our vision, and the solutions we've built to deliver it, has rapidly become the industry standard. We manage tens of millions of lives through some of the most prominent players in healthcare, including 3 of the top 5 and 6 of the top 10 health plans in the country.

This Business Relationship Manager (BRM) is responsible for building strong relationships in order to manage installed customer accounts. You will serve as the primary liaison between MHK and its customers. Key to this role is establishing a relationship with assigned customers and understanding their specific business needs. You will be a first responder to customer requests, ensure reported issues are addressed in a timely manner, coordinate configuration deployments, manage minor projects, and look for ways to continuously improve your assigned customers' processes by using increased MHK software functionality, and generate additional revenue for MHK.