Business Solutions Analyst

Capio Group is looking for an experienced Business Solutions Analyst.

Full-time employee - Remote

About Us:

Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance. 

Scope of Work:

The Business Solutions Analyst will work as part of a team to assist our client on their recently replaced legacy online customer login portal with enhancement and maintenance and operations services. 
These enhancements require the Capio Group team to work with client leadership, business stakeholders, technical staff, and additional external systems integrators. The team will provide consulting services on the Portal that include technical analysis and design, system integration, and system development that provide the following three (3) Epics:

• Enhanced User Administration: Enhance user administration functions for the client staff to more effectively provide customer support.
• Claim Intake Navigator: Implement an intuitive claims intake navigator which will prompt customers with dynamic sorting questions to guide them to specific client services.
• Enhanced Data Analytics and Reporting Capabilities: Enable client staff to provide enhanced customer service Portal reporting by implementing Portal usage analytics, data aggregation and reporting, and expanding analytics capabilities to include the current Portal platform analytic system.

The Portal utilizes the Salesforce platform to manage customers’ online accounts, including functions such as user registration, login, password reset, and multi-factor authentication. The Portal is available to customers in English and Spanish and integrates with a number of different client legacy systems and web services. "Legacy System" refers to the .NET and Java solutions built by the client that integrate with the Portal. The Portal also integrates with Akamai web security service, Red Hat API Management service, and Okta Identity Management service.
The Business Solution Analyst’s responsibilities include working with stakeholders to develop requirements, requirement acceptance criteria, solution documentation, and participating in all phases of the project.
Mandatory Experience:

1. Within the last 12 years, a minimum four (4) years of Full-Time Equivalent (FTE) experience as a Business Solution Analyst applying analytical processes on an IT project.
   1. Three (3) years of that experience must have been in business systems analysis and design.
2. Within the last 12 years, a minimum three (3) years FTE experience providing business/requirement analysis support for Software as a Service (SaaS) development project(s) each with a total contract value of at least $5,000,000. using a custom development environment involving the following:
   1. Business design and process documentation (e.g. use Cases, detailed designs, work-flow diagrams, reference guides, user manuals).
   2. Agile processes and methodology (working with stakeholders to create user stories, prioritize the backlog, execute sprint planning, story planning, and establishing acceptance criteria)
   3. Documenting system issues, and supporting analysis/resolution of business findings
   4. Support business data analysis to answer business questions.
3. Possession of a Bachelor's degree. Additional qualifying experience in a Business, IT-related or Engineering field may be substituted for the required 4-year education on a year-for-year basis. A copy of the diploma must be provided upon request.

Desirable Experience :

1. One (1) year of FTE experience working with the California Employment Development Department (EDD) Benefits systems program processes, terminology, regulations, and automated system requirements.
2. Possession of a Master’s degree. Additional qualifying experience in a Business, IT-related or Engineering field may be substituted for the required 2-year education on a year-for-year basis. A copy of the diploma must be provided upon request.
3. Possession of a current Salesforce Business Analyst or Salesforce Administrator Certificate.
4. Two (2) Years of experience working on a Salesforce Project.
    

Equal Opportunity Employer:

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.