Business Solutions Analyst III

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Serve as a liaison between the business community and IT organization. Collect, analyze, develop, document, and communicate business requirements, and create user stories as it relates to the Salesforce platform. Refine user stories, configure changes directly in the platform, track and complete testing, and work with release team to move changes through environment per governance process. Conduct data gathering and analysis to understand business strategy requirements and identify issues. Contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction. Manage Copado user story creation, add technical components and identify pre and post deployment activities to ensure release package meets established criteria. Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advises on options. Write and communicate business requirements and functional specifications for the implementation of business solutions. Analyze customer's operations to understand their strengths and weaknesses to determine opportunities for improvements. Travel to AmerisourceBergen offices in Carrollton/Dallas, TX area and Conshohocken, PA less than 10% annually. #LI-DNI
What your background should look like
Bachelor's degree, or foreign equivalent, in Computer Science, Information Systems, or a related discipline and Salesforce Administrator Certification, along with 2 years of experience: completing configurations within Salesforce Service Cloud platform; supporting Customer Operations within healthcare or pharmaceutical industry; supporting business processes between users, architects, and developers; writing user stories directly in the Salesforce platform and triaging reported bugs; working with the following delivery methodologies: SAFe, Scrum, Waterfall, or Hybrid (Waterfall / Scrum); utilizing the following tools: JIRA, Copado and Zephyr. In lieu of Salesforce Administrator Certification, willing to accept 3 years of experience: completing configurations within Salesforce Service Cloud platform; supporting Customer Operations within healthcare or pharmaceutical industry; supporting business processes between users, architects, and developers; writing user stories directly in the Salesforce platform and triaging reported bugs; working with the following delivery methodologies: SAFe, Scrum, Waterfall, or Hybrid (Waterfall / Scrum); utilizing the following tools: JIRA, Copado and Zephyr. Remote work is available anywhere in the U.S.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/cencora
Schedule
Full time
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned