Business Solutions Manager

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1500 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S.

ExamFX, a division of Ascend Learning, is the industry leader in online training for insurance licensing and securities exams. As a nationally-approved education provider, our course content is constantly being updated to align with the ever-changing information presented in state exams. We are looking for a strategic thinker to join our team and lead our Financial Services Instructor team.

Objectives of this role:

• Leading the Business Solutions team, from managing the department to developing it for scalability and sustained growth, with all the people, processes, and strategies.
• Collaborate and communicate effectively with various internal departments to maintain and strengthen processes for the business unit.

Responsibilities:

• Lead and guide a team of Business Solutions Specialists.
• Manage and develop Business Solutions' processes, procedures, and best practices.
• Setup new clients, products, pricing, and contracts.
• Collaborate, problem solve, and strategize upcoming client meetings and assist with preparing necessary documentation.
• Execute and manage all of client contracts.
• Maintains quality service by monitoring SLA standards and advising supervisor of potential problems.
• Create and manage fund transactions, payments, invoicing, remittance, statements, etc.
• Execute and manage projects and assigned work within allotted timeline.

Job Qualifications:

• Bachelor's degree or equivalent work experience.
• Minimum 5 years of related professional experience preferred.
• Demonstrated experience leading a team.
• Learning Management System experience is a plus.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficient in Microsoft Suite (Excel and PowerPoint), Smartsheet, and DocuSign.

Skills:

• Ability to delegate tasks and track progress of team initiatives.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Negotiation and presentation skills.
• Advanced organizational skills and attention to detail.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Up-to-date understanding of the industry's consumer behavior.
• Exceptional analytical skills for analyzing client data.
• Time management skills.
• Advanced motivational and negotiation skills.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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