Business Solutions Manager

Business Solutions Manager

$98,327 - $135,200 - $172,073

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

SUNRx (340B Holdings LLC), a subsidiary of MedImpact Healthcare Systems, Inc.,is looking for extraordinary people to join our team!

Why join SUNRx (340B Holdings LLC)? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At SUNRx (340B Holdings LLC), we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Scoop:

The Business Solutions Manager (BSM) reports to the Managing Principal of Account Management. Serves as the technical lead and client-facing liaison between the Account Management and Operations Support teams for technical client issues and projects including, but not limited to Electronic Medical Records (EMR) conversions, clinic expansions, eligibility and/or claim capture issues, technical issues arising from a client's eligibility feed (HL7 or flat file feeds), client deep-dives, other client-specific technical and/or data related concerns, and other technical related tasks and/or projects. When engaged by the Account Executive or Account Manager, the BSM will proactively engage the client to understand and resolve the issue(s). The BSM will work internally with the Operations Support, Account Management, and Client Services teams, and other departments to ensure the internal stakeholders remain aware of technical issue resolution status and timelines as they directly impact SUNRx revenue and client satisfaction. The BSM will use Salesforce (SFDC) customer relationship management (CRM) system to create, monitor, maintain, and record resolution to cases/tickets related to these technical issues.

What You Get to Do:

• Responsible for proactive client engagement for technical related issues
• Works with Account Executives and Account Managers to understand the client's structure, culture, usage, and key technical contacts
• When directed, works directly with the client to understand client technical issues
• Develops solutions for technical client issues and leads the efforts to resolution
• Records and maintains inventory of technical issues in SFDC
• Works directly and independently with technical SMEs and internal/external stakeholders to resolve client related issues
• Maintains contact with appropriate technical personnel in the client organization(s) through telephone calls, WebEx, and/or written communications
• Accountable for building tactical, technical relationships with client to help with customer satisfaction and ultimately CE retention
• Assists with coordination of relationship(s) with other vendors used by our clients, such as EMR vendors, where applicable
• Provides weekly status updates for outstanding technical issues and projects to the Director, Account Management, Director, Client Services, and Manager, Operations Support
• Navigate client technical issues and challenges with internal teams to collaboratively resolve client issues
• Responsible and adaptable to meet flexible schedule in order to satisfy client and business needs
• Identify and support process improvement efforts for the processes owned by client facing teams

Supervisory Responsibilities

This job has no supervisory responsibilities

Education and/or Experience

For consideration candidates will need

• Bachelor's degree from four-year college or university and five (5) to seven (7) years of related experience required in 340B Administrator, 340B Covered Entity, 340B Pharmacy, or similar organization
• At least three (3) years' experience as a Business Analyst, Project Manager, or similar role or equivalent combination of education and experience
• At least two (2) to three (3) years' experience managing technical projects preferred
• Demonstrated ability to positively interact with clients, internal customers, and peers
• Demonstrated willingness to take lead and accountability for achieving service commitments and a demonstrated ability to achieve results

Computer Skills

Strong proficiency with MS Office / Word, PowerPoint, Excel, and Outlook to create complex documents, manage schedules, and analyze data. Working knowledge of key business application such as MedAccess, Virtual Inventory, SalesForce, and UNIX operating systems a plus.

Certificates, Licenses, Registrations

None

Other Skills and Abilities

• Excellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership
• Proven leader and team player
• Driven and committed to overcome obstacles and successfully deliver the project on time and within budget
• Delivery-focused, yet flexible and creative when called upon
• Well-developed facilitation and collaboration skills
• Thorough understanding of business process analysis and definition of business requirements
• Working knowledge of process mapping techniques
• Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand, and follow work rules and procedures, comply with corporate policies, goals, and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment

Travel

This position requires travel a minimum of 10% of the time. Also, attendance may be required at various local training sessions and/or meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

This position is eligible for Employee Referral Bonus at Level II

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.