Business Support Engineer

The Business Support Engineer is an internal support position acting as a pivotal member of the Data & Information Technology organization and will operate as the main point of contact for Sales, Partners, and Customer Success internal employees.

They are responsible for resolving or elevating all internal business systems and process inquiries.

The Business Support Engineer will work cross-functionally with our Business Operations, Billing, Finance, and R&D teams to coordinate and drive the resolution of both technical and procedural issues. They will work to continuously improve processes to minimize repeating issues.

Please note that this role is on a hybrid model in our New York location. 

• Act as a primary point of contact to internal Sales, Customer Success, and Partners teams.
• Resolve and/or elevate all internal system-related issues, such as Salesforce.
• Investigate the root cause of issues by isolating the problem and searching application logs
• Create processes and policies where applicable.
• Reference technical documentation and aid in building internal knowledge base content where gaps may be present
• Responsible for having a solid understanding of the organization in order to direct requesters to the right resource as fast as possible.
• Adhere to the team’s KPIs, from SLAs to all quality of work measurements.

Business Support Representative

Requirements

• 4+ years of experience in client-facing roles.
• Strong business acumen.
• Excellent communication skills (written and verbal).
• Fast and independent learner.
• Analytical skills.
• Ability to quickly adapt to a continuously changing environment.
• Effectively work with cross-functional remote and local teams.
• Experience in SaaS environments - Advantage.
• Understanding of the selling process - Advantage.
• SalesForce knowledge - Advantage.
• BSc in Engineering - Preferred.

For New York City-based hires only: Compensation Range: $85,000-$105,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

#LI-Hybrid