Business Support Manager - Finance - SSFO

Job Description:
The Specialized Servicing and Fulfillment Operations (SSFO) organization is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.
The SSFO Chief Operating Office (COO) team provides ongoing operational/business support, communication, employee engagement and business subject matter expertise for the organization. The team is tasked with the coordination of deliverables and support for the specific business needs of all areas across the organization.
The COO team is seeking a Business Support Manager to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the department's or business unit's functional operations. Key Responsibilities include, but not limited to:• Drive headcount reporting including financial management, forecasting, cost allocations, as well as people and resource management• Ad hoc and special projects• Research and analysis on escalated items, providing detailed response and subject matter expertise
Required skills:• Glidepath, walkforward and finance experience
• 3+ years of combined experience in business support, financial management, data analytics, and/or project management
• Must have advanced proficiency with: Excel (including pivot tables, LOOKUPs, and other formulas), PowerPoint (including visualization and spatial efficiency in presentations), Word, and Outlook
• Analytical - ability to critically evaluate info gathered from multiple sources, reconcile and research variances, work with numbers to tell a story, and present complex data in a clear and logical manner specifically tailored to audiences with varying levels of seniority and backgrounds
• Analytical mindset with the ability to manage competing priorities
• Demonstrated organizational skills with a keen ability to prioritize daily tasks as well as ad hoc requests. Strong attention to detail with ability to manage multiple priorities with lifespans of anywhere from an hour to a year depending on the deliverable
• Communication - verbal and written via Skpe, e-mail, video conference, and phone. The role requires you to be comfortably and confidently communicate with many stakeholders from operations Executives, operations line managers, peer operations organizations and other orgs such as Finance, HR, and Talent Acquisition
• Proactive self-starter, motivated and operates with a sense of urgency and strong attention to detail. Has an aptitude to learn quickly under pressure with the abitlity to manage within tight deadlines
• Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials
Desired skills: • Knowledge and experience in Specialized Servicing and Fulfillment Operations (SSFO) functional areas• Previous experience with forecasting, headcount and vendor management• Experience with contact center systems, Workforce Management (WFM), IEX and other Workforce Management Applications• Working knowledge of general bank policies and standards• Developing new ideas and new approaches to old ideas
Shift:
1st shift (United States of America)
Hours Per Week:
40