Business Support Specialist

The Business Support Specialist is an internal support position acting as a pivotal member of the Data & Information Technology organization and will operate as the main point of contact for Sales, Partners, and Customer Success internal employees. They are responsible for resolving or elevating all internal business systems and process inquiries.

The Business Support Specialist will work cross-functionally with our Business Operations, Billing, Finance, and R&D teams to coordinate and drive the resolution of both technical and procedural issues. They will work to continuously improve processes to minimize repeating issues.

Please note that this is a hybrid position of 3 days/week in our NYC office

About The Role:

• Act as a primary point of contact to internal Sales, Customer Success, and Partners teams.
• Resolve and/or elevate all internal system-related issues, such as Salesforce.
• Create processes and policies where applicable.
• Document and maintain all processes into the team’s knowledge base.
• Responsible for having a solid understanding of the organization in order to direct requesters to the right resource as fast as possible.
• Challenge every ad-hoc solution and pursue the relevant teams to implement permanent solutions.
• Adhere to the team’s KPIs, from SLAs to all quality of work measurements.

Social Title:

Business Support Representative

Requirements

• 2+ years of experience in client-facing roles.
• Strong business acumen.
• Excellent communication skills (written and verbal).
• Fast and independent learner.
• Analytical skills.
• Ability to quickly adapt to a continuously changing environment.
• Effectively work with cross-functional remote and local teams.
• Understanding of the selling process - Advantage.
• Experience in SaaS environments - Advantage.
• SalesForce knowledge - Advantage.
• BA or BS degree.

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills 
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified 
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

For New York City-based hires only: Compensation Range: $75,000-$98,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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