Business Support Specialist II

Overview

This position supports Bank products or services within a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists.

Responsibilities

Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.

Operations - Performs various operational tasks that occur during customer, vendor, and/or associate inquiries.

Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. May handle escalated and complex support issues.

Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Qualifications

Bachelor's Degree

- OR -

High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service

Additional Requirements:

Working knowledge of Microsoft Excel and Microsoft Word

Advanced written and verbal communication skills

Advanced attention to detail

Preferred Qualifications:

Adobe proficiency

Experience with PeopleSoft, Commercial Advantage, CIS (Customer Information System), and/or BOSS

Large Financial Institution experience

Equipment Finance industry experience

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.