Business Support Sr

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

The Business Support Sr- SFTP (Secure File Transfer Protocol) Specialist is responsible for SFTP onboarding and support for new and existing customers. The Business Support Sr will maintain a successful SFTP onboarding experience by communicating between both internal and external specialists to ensure all business and technical requirements are being met for the mutual client's SFTP implementation. This position is customer facing and will require both excellent customer service and technical skills.

Key Responsibilities:

• Coordinate with vendor's SFTP specialist and OneAmerica's SFTP programming team to set up new SFTP requests for mutual clients.
• Create and provide customer requirements to vendor's SFTP specialist to ensure SFTP implementation follows the customer's contract and billing requirements.
• Work with OneAmerica's SFTP programming team to ensure all necessary requirements are received for successful implementation.
• Work with vendors to receive test files, review for accuracy, and provide decision for SFTP production approval in a timely manner.
• Work closely with vendors and OneAmerica's SFTP programming team to resolve any technical issues regarding a customer's SFTP process.
• Provide timely communication to vendors and customers regarding SFTP requests.
• Act as a primary contact for all SFTP technical support issues for Employee Benefits Operations team.
• Participate in special projects and assignments as needed.
• Complete FTP File Changes as well as Adds and Changes work dependent on current workload.
• Review, test, and manage the connected companies for integration to the Employee Navigator Portal.
• Complete and review group structure codes prior to file generation.
• Work with brokers and Employee Navigator to resolve data discrepancies that occur during processing.

Job Requirements

• 2 or 4-year College Degree strongly preferred.
• Previous customer service experience required.
• Previous analytical experience preferred.
• Strong attention to detail.
• Timely and accurate execution to achieve desired outcomes.
• Employee Benefit experience preferred.
• Experience managing file feeds including Excel csv files preferred.
• Or any combination of education and experience which would provide an equivalent background.

Salary Band: 03B

This selected candidate will be expected to work hybrid in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.