Business System Analyst

We are seeking a talented Business System Analyst to lead business and system analysis of technical, often complex, and highly visible agency projects. The Business System Analyst will work closely with Project Managers and technical leads, as well as agency leads, and the applications, infrastructure, and telecom/network teams, to drive the requirements elicitation process and execution of complex software development projects within set project targets and deadlines.

The ideal candidate will have strong experience working as a conduit between the business and the development team to identify and document requirements. The ideal candidate must conduct thorough business process analysis to understand workflows and systems, document current processes and systems, create documentation for new processes such as BRD/FRD/SRS, develop use cases and user stories, and manage requirement changes. The candidate should have strong communication and organizational skills, attention to detail, problem-solving skills. Furthermore, the Business System Analyst must possess a strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams. The Business System Analyst would also help with software QA through different phases of software development, Dev, Test and Production releases. The candidate should be able to work on multiple projects at the same time and handle multiple timelines.

Location: Boston, MA

Requirements

Primary Responsibilities

• Execute business analysis tasks and strategies to achieve overall project business analysis goals, in line with current EEA IT BA methodology and responsibilities.
• Work with business users to research, understand, and document business processes and requirements using common tools such as JIRA, VISIO, SharePoint, MS Office Suite.
• Work with project managers to execute deliverables throughout all phases of software delivery.

• Analyze and document current state vs future state using UML methodologies.
• Work with system and solution architects to communicate business needs, understand solution capabilities and constraints, and assist in documenting/translating solution architect visions to business partners.

• Independently lead and document requirements-gathering sessions.

• Using agile methodology, create and maintain business requirements documentation.

• Create clear, organized user stories. Document detailed system specifications.
• Collaborate with UI/UX designer to develop UI specifications.
• Contribute to business analysis process maturity and governance programs.
• Perform software QA through Development, Test and Production release phases.
• Create test cases during development process.
• Help executing tests through all phases.
• Record, work with development team to analyze bugs and errors found.
• Document test results for development team and application stake holders.
• May need to coordinate with Network and Infrastructure teams.
• Perform other duties related to software delivery as needed, including training end users.
• Providing ongoing end-user support.
• Knowledge of Power BI is a plus.

Qualifications

• BS/MS or a minimum 4 year degree in a related field.
• 4+ years of relevant hands-on experience working in software development as business analyst

• Must be highly organized with strong analytical and problem-solving skills, and great attention to detail

• Proven skills in breaking down and optimizing complex business processes
• Proven experience leading and documenting requirements-gathering sessions and developing user stories.
• Strong working knowledge of software development, Waterfall and Agile (Scrum, Kanban) methodologies

• Demonstrated ability to prepare User Stories, Process Flows, BRDs, FRDs, Use Cases and Data Mapping documents
• Must be able to communicate with non-technical (business) and technical (development team) audiences
• Certified Business Analyst Professional or Certified Scrum Master is preferred but not required
• Experience with Jira is preferred. Experience with smartsheet is a plus.
• Some background in environmental issues, energy, or government experience preferred but not required

Desired Skills

• Must have exceptional verbal and written communication skills
• Must be a quick and enthusiastic learner
• Effective negotiator with the ability to successfully balance business needs with IT time and resource constraints and arrive at mutually acceptable outcomes
• Comfort working in a fluid environment where visions and requirements may change

• Must be able to prepare acceptance test plans, test cases and QA processes and work directly with end-users to ensure that application functionality meets requirements
• Must be able to work independently, or direct technical staff with a collaborative, hands-on approach

• Ability to manage multiple tasks simultaneously

• Applies a proven customer-first approach when working with others.