Business Systems Analyst

Job Summary

This role needs to have a general business background and must have a strong aptitude and desire to learn new concepts, business processes and, ultimately, the ERP system.The responsibilities include functional design, creation and execution of testing plans and scripts, validation, daily support of the ERP system, to follow and execute test scripts designed to validate the ERP process being implemented, to assist in the development of documentation and training materials, and needs to be comfortable working in a team environment.

This job is responsible for assisting in the day-to-day activities of testing and documentation. They will be expected to take direction and guidance from the senior members of the team and maintain high levels of service. This is not an entry level position. They are expected to have 2+ years experience and knowledgeable of Oracle EnterpriseOne (E1)-JDEdwards ERP disciplines used by The Hillman Group (e.g. General Ledger, Warehouse Management, License Plating, Distribution, Manufacturing, Planning, Accounts Payable, Accounts Receivable, Fixed Assets, etc).

Key Result Areas (KRAs)

1. Business Analysis
• Under the guidance of more senior level Business Analysts, creates functional design and process flows that satisfy the business requirements
• Define testing plans and create detailed test scripts and cases to validate ERP functionality
• Support user acceptance testing by identifying, tracking, reporting, and resolving issues in timely manner
• Manage time, utilize system tools and resources effectively, and provide timely status reports to management
• Take ownership of a task on a project. Complete project tasks on or before agreed upon deadlines

1. Training/Documentation
• Assist in the design, development, and maintenance of effective training plans and materials that satisfy business requirements
• Conduct User training and measure effectiveness
• Assist in maintaining existing documentation
• Create hand-off artifacts for end user support teams

1. Problem Solving
• Creative or critical thinking on processes, systems, or data issues
• Research and resolve issues under the guidance of more experienced staff
• Be a problem solver with multiple ideas for solutions
• Assist in production support under the guidance of more experienced staff
• Rotate tiered end user support as needed by various teams

Competencies

• Takes initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
• Internal & External Customer Service
• Communication
• Teamwork
• Results Oriented

Qualifications

• Associate's degree or equivalent work experience required
• Occasional overnight travel
• Strong working knowledge of MS Office applications and 0ffice 365 Teams Collaboration tools
• 2+ years experience and knowledgeable of Oracle EnterpriseOne (E1)-JDEdwards ERP disciplines
• Excellent interpersonal and communications skills - able to work effectively with all user levels
• Experience in business processes such as Order to Cash and Inventory Management preferred
• Superior analytical and troubleshooting skills
• Effective communication and presentation (written, verbal and interpersonal) skills

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Other details

• Job Family Information Technology
• Job Function IT: Enterprise Applications
• Pay Type Salary
• Travel Required No
• Telecommute % 50
• Required Education Associate Degree

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