Business Systems Analyst

Who we are and what we do

Audinate leads the world in networked media with our "Dante" technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems.

Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity.

You’ll find us in the largest companies and institutions like the Sydney Opera House, NFL Media Headquarters, Microsoft, major universities and even a 900-year old cathedral featured in Harry Potter. 

About the role

In this new role you will define requirements and lead projects to implement business processes for new hardware and software products. In addition, you'll lead and contribute to projects aimed at improving processes for both internal and external stakeholders across platforms - such as Salesforce and NetSuite - as well as our bespoke systems for licensing and integration.

A key focus will be connecting business needs and technical solutions and ensuring the effective delivery of initiatives that enhance operational efficiency. If you are successful you will significantly improve stakeholder satisfaction with our business systems and support strategic objectives for the global organisation.

How we work

We have flexibility to work from home but also collaborate every week in-person at our office in BGC as well as working remotely alongside colleagues in Australia and globally.

Responsibilities

• Analyse current product workflows and identify opportunities for innovation and optimization
• Support the product lifecycle, including design, solutioning, testing, and implementation
• Partner with internal departments to identify inefficiencies, recommend scalable solutions and deliver them
• Evaluate and document current system functionalities, workflows, and gaps
• Identify and troubleshoot system issues, implementing robust solutions
• Collaborate with stakeholders to gather requirements, develop use cases, and create functional specifications
• Communicate project updates and outcomes to key stakeholders effectively
• Train and support end-users to ensure adoption of new processes and tools with training sessions and documentation
• Plan, execute, and deliver projects within scope, on time, and within budget
• Coordinate with internal teams and external vendors for successful project execution
• Document all project artifacts, including charters, timelines, and lessons learned

What we're looking for

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
• 3-5 years of experience as a Business Systems Analyst or similar role
• Experience with Salesforce, NetSuite, and integration systems
• Experience working in an Agile environment with a good understanding of the SDLC
• Strong analytical and problem-solving skills
• Proficient in business process modeling, requirements gathering, and documentation.
• Understanding of system integration, APIs, and data workflows
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and projects in a fast-paced environment

Additional desired skills and experience

• Exposure to hardware and software product development
• Certification in Salesforce (e.g., Administrator or Consultant) or NetSuite (e.g., SuiteFoundation)

What you’ll experience with us

With us, your ambition extends as far as our reach. Working alongside experts and enthusiasts from different backgrounds, you’ll refine your skills as we define our products. We’ll experience and share a purpose we can see and hear as we pioneer the future of AV together.

In addition to a competitive salary, annual bonus and equity incentive plan, you’ll experience our diverse, values-based culture and a range of benefits such as flexible working through to volunteering leave.