Business Systems Analyst - Automation

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.

About the Team:

The Customer Service Technology Team (CS Tech) is focused on providing our customers and teammate with simple, consistent experiences. We leverage technology to enable customers to find answers, solve problems and get the right service. We also provide enterprise applications, foundational capabilities and core infrastructure across all experiences. Lastly we are here to provide operational support and management for contact center technology and initiatives!

About the Position:

The Business System Analyst is responsible for creating and maintaining rules within a backend rules engine. These rules are used for eBay policy enforcement and process automation. In this role you will proactively work with Policy Managers, Process Managers, and other business partners to understand changing needs, policies, and procedures.

The Business System Analyst ensures all changes from the business are coordinated with Customer Solutions Technology and are reflected and applied accurately in the written rules. You will also proactively seek out opportunities for gains in automation and process efficiency in order to drive contact reduction and loss reduction.

Core Responsibilities:

• Requirements elicitation with business partners - policy managers, business leaders
• Analysis of business rules artifacts (requirements documents, process maps)
• Creation and modification, organization, and optimization of business rules
• Monitoring, analysis, and interpretation of data
• Documentation of requirements and reports
• Attend or manage workshops and update meetings

Requirements:

• Bachelor's Degree
• Knowledge of eBay Policy and Customer Service or the equivalent online retail policy and customer support experience
• Process Mapping
• Experience in working with a Decision Engine Tool or business process automation.

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes CO, HI, NM, NYC)" excludes residents of Colorado, Hawaii, New Mexico and New York City.

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