Business Systems Analyst I

The Business Systems Analyst I works with functional users and experienced BSAs in various business areas such as finance, accounting, purchasing, customer service, and sales to provide operational and project support across business areas. The BSA acts as a liaison between the technical team and functional users to provide support in system troubleshooting, testing, deployment and maintaining data integrity.

Essential Duties and Responsibilities:

• Works with the end-users, troubleshoots issues and provides ongoing production support related to Gowan’s ERP System, JD Edwards.
• Answer questions and resolve problems through the IT ticketing system. Triage inbound support tickets.
• Identify problems, research answers, and guide users through corrective steps.
• Attain deep knowledge in ERP modules, database structure and points of integration with other applications
• Create or update ERP system support and business process documentation.
• Collaborates with functional owners to understand business needs and enhance ERP application usage and adoption.
• Supports small to medium project initiatives related to ERP projects and implementations.
• Participate in and contribute to all phases of system development including requirements gathering, design, development, configuration, testing and deployment and maintenance.

Required education, knowledge, skills and abilities

• Bachelor’s Degree in Information Systems, Computer Science, Business, Supply Chain, Accounting or business equivalent education and experience.
• At least two (2) years’ experience working with a major ERP system or enterprise level applications
• General knowledge in supply chain, order fulfillment, customer service, and inventory and warehouse management.
• General knowledge of accounting principles including AR, AP, GL and fixed assets.
• Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to provide end-user support and collaborate in projects
• Excellent customer service/user support skills
• Experienced in working with complex global organizations, satisfying needs of diverse users, managing competing and sometimes conflicting priorities