Business Systems Analyst II IT

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

This position oversees the analysis of current processes, identify process improvements, develop detailed business requirements, and perform functional testing to support changes to Stericycle's software systems.

Key Job Activities:

• Develop and analyze existing IT process, identify problems and resolutions, and write requirement specifications according to standard templates using natural language simply, clearly, unambiguously and concisely
• Perform functional testing and coordinate and assist User Acceptance Testing to ensure developed solutions meet the business requirements in accordance with quality standards.
• Creates documentation for various stages of planning, design, implementation, and support of system changes
• Works with business counterparts on delivering prioritized solutions based on best practices, business processes and own expertise
• Participate in reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly and provide post-deployment support of changes
• Establish and implement effective requirements practices, including use and continuous improvement of the requirements process. Assist with the development of the organization's requirements engineering policies, procedures, and tools
• Manage requirements traceability information and tracks requirements status throughout the software development life cycle
• Manage changes to baseline requirements through effective application of change control processes and tools
• Work with consultants and temporary employees as required or requested, may be in an on-shore/off-shore model across multiple time zones.
• Perform other duties and responsibilities, as assigned.

Additional activities based on specific applications supported (specific process knowledge, department interacting with, platform module(s), etc.)

• Across enterprise-wide establish standards and requirements to evaluate and direct enhancements and implement solutions related to Market to Quote MTQ
• Provide functional and technical support for Business Strategy; Marketing; Sales Operations; Customer Service that utilize Salesforce Sales Cloud, Service Cloud, Configure Price Quote (CPQ)

Education:

Required Education: in Bachelors or Equivalent

Experience (North America):

• Education equivalent to Bachelor's Degree in Information Technology, Business, or other related discipline or the equivalent in related work experience.
• 5+ years of business analysis experience in a medium to large size corporate environment.
• Demonstrated ability to reengineer processes to make them more effective for the organization.
• Demonstrated experience working on large, strategic projects as well as serving as Project Manager on moderately complex projects across full life cycle.
• Targeted experience with customer relationship systems, financial systems, transportation logistics, warehousing, and/or telephony systems a plus.
• Multilingual a plus
• Salesforce certification is a plus

Licenses and Required Competencies:

• Demonstrates the ability to identify root causes of problems and create new solutions to non-routine problems; identify inefficient business work processes and recommend technological solutions to improve; consider the impact and application of proposed solutions on other projects, work units, or business information problems
• Demonstrates the ability to present ideas and information in a clear, concise, organized, and diplomatic manner; ask appropriate questions in order to obtain information; listen to others to respond effectively to ideas and questions. Present prepared information to individual and groups in a manner that is clear and concise, holds their interest and addresses their needs or concerns
• Demonstrates the ability to receive ideas, thoughts, and information from others without interrupting. Shows interest in what is being said and asks questions to ensure correct understanding.
• Demonstrates the ability to generate new ideas; recognize the need for and develop new approaches to problem resolution
• Demonstrates the ability to provide guidance to individuals and groups towards the accomplishment of meaningful goals that support business goals; build on strengths; provide encouragement and recognize accomplishments
• Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people
• Demonstrates the ability to efficiently manage own time, activities and resources. Identify specific activities required to accomplish objectives, rank them in order of importance, and coordinate and take action to achieve desired results; prioritize complex multiple activities and projects. Recommends improvements to prevent reemergence of resolved issues

Physical Requirements:

• Hearing - perceiving the nature of sounds at normal speaking levels with or without correction
• Seeing - use visual acuity to determine the accuracy, neatness and thoroughness of the work assigned or to make general observations
• Sitting - sit for sustained periods of time
• Talking - expressing or exchanging ideas by means of the spoken word
• Typing - type with the fingers, and/or separate pages of documents, etc.,
• Visual Acuity - close visual acuity to perform activities such as, preparing and analyzing data and figures, viewing a computer terminal, extensive reading, filing papers, operating a vehicle, etc.

Work Environment: (Indoors/Outdoors/Heat/Cold)

Travel: Travel may vary in length and duration

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.