Business Systems Analyst

• Partner with Product Engineering and Operational teams to shape prioritize and execute UDX Content Supply Chain initiatives ensuring alignment to short- and long-term business objectives and measurable outcomes.
• Assess current-state business processes and user workflows identify gaps/root causes (system defects configuration training or operational constraints) and drive cross-functional solution design through implementation and adoption.
• Lead requirements discovery with stakeholders (workshops interviews journey mapping) document functional/non-functional requirements translate needs into clear technical specifications and acceptance criteria and maintain traceability from request through delivery.
• Manage delivery plans across multiple workstreams by defining scope milestones dependencies and resourcing; track progress against timelines and SLAs; proactively surface risks/issues; and provide clear status reporting to partners and leadership.
• Create and maintain user-facing materials (SOPs quick reference guides release notes and training content) by translating product deliverables into clear documentation that supports onboarding change management and self-service support.
• Own day-to-day platform administration including new account provisioning role-based access control user/group setup and maintenance license/access audits and coordination with security/IT to ensure compliance with access and data governance standards.
• Maintain and optimize platform configuration and user experience including front-end/page administration (pages spaces navigation) workflow and configuration settings (notifications email templates schedules) and routine regression checks to ensure stable operations.
• All other duties as assigned.

• Bachelors' Degree in computer science or equivalent
• 2+ years' experience in a role demonstrating strong technical quantitative or analytical skills
• 2+ years' experience in a role exhibiting excellent written and oral communications effective interpersonal skills project or program management and strong formal presentation abilities
• 2+ years hands-on experience with emerging media technology products and workflows
• 2+ years' experience in product development including requirements analysis specification development user design and implementation

• Experience in enabling customer workflows and operations
• Strong analytical and problem-solving capabilities with experience in building business cases and evolving program strategy based on research data and industry trends.
• Proactive entrepreneurial and strategically oriented individual with exposure to all stages and aspects of program management
• Demonstrated ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities delivery expectations risks and concerns to senior management.
• Strong technical understanding of media technology web services and SaaS products
• Experience in developing executive communications strategic roadmaps and ROIs

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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