Business Systems Analyst (Operations)

About the Team
We are looking for a Business Systems Analyst to support our rapidly scaling Business Technology team. An ideal candidate will be a seasoned systems professional who can support a variety of cross functional projects and deliver initiatives within Customer Experience and Legal systems.
This Mironeer will be responsible for partnering with the Customer Experience and Legal teams in the US region and have an integral role on the build-out of solutions spanning across multiple systems. Representing the Business technology team, you will participate and lead conversations with cross functional stakeholders and drive decisions on Customer Experience and Legal systems. You will then scope the requirements and ensure delivery of these solutions.
About the Role
As a key member of the Business Technology team, you will work closely with the internal Customer Experience and Legal teams to deeply understand and improve our Systems and Processes. This person will join a team with an appetite for constant improvement that is driven by highly motivated and collaborative individuals.
With team members from around the world (eight different countries on our team alone!), Miro provides a collaborative environment where good ideas come together to be used. Amsterdam and Austin are home to the majority of our teams so expect to be surrounded by hundreds of team members eager to help you on your journey at Miro.
What you'll do

• Help Miro close deals, educate customers, improve adoption, drive retention and support end users when they need help.
• Work with Legal Ops, Deal Desk and CX Ops to provide end-to-end efficiency improvements for the organization.
• Responsible for requirements gathering and technical delivery of processes across 6 systems.
• Own the processes in Customer Experience and Legal systems and support ancillary BizTech team members on various projects.

What you'll need

• 3+ years experience in SalesForce implementation.
• 3+ years experience implementing technical solutions cross functionally.
• Ability to turn functional process improvements into scalable technical solutions.
• Knowledge of REST APIs, POSTMAN and integration platforms like Tray or Workato is a plus.
• Strong documentation skills is a must have.
• Ability to work independently and drive projects from start to finish in a fast paced environment.
• Highly collaborative, team oriented, empathetic, and comfortable leading requirements gathering and delivering technical solutions on cross-functional projects.
• Outstanding presentation and partnership skills, ability to balance multiple projects and work with key business partners.

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

About Miro
Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
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At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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