Business Systems Analyst Senior - Marketing

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Responsibilities: 

Business Requirements Analysis

• Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas
• Drives best practices during requirements gathering and modeling
• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
• Understands business environment and helps to connect/align relevant business stakeholders
• Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques
• Responsible for designing and documenting solutions within own track
• Interacts with other track BSAs
• Is an expert in the supported functional track
• Is able to vet data models, technical designs and drive best practices

Project Management

• Manages enhancement and project releases for specific modules
• Ensures delivery meets release goals

Stakeholder Management

• Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
• Guides business and project delivery stakeholders through IT process and obtains relevant participation

Training and Change Management

• Works directly with functional SMEs and management team to coordinate SME training requirements and execution
• Communicates status against key support issues

Qualifications:

• Bachelor's degree in programming, computer science, MIS or equivalent experience.
• At least 5+ years in business systems analysis projects required.
• Experience in telecom industry
• Experience in areas of IP/ Ethernet Networks, DWDM Networks, Fiber-based solutions, Process Development, and Project Management.
• Experience in business systems analysis projects.
• Experience in SalesForce Environment.
• Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.
• Proven ability to document highly complex processes, procedures, and/or policies.
• Deep understanding of business process and operating models as well as customer process and mission.
• Expert in SDLC; expert understanding of at least one methodology and strong conceptual understanding of at least one other (Waterfall, Agile, etc.).
• Solid foundation in project management methodologies with experience managing small to medium sized projects.
• Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.
• Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) desired.

Base pay range: $97,500 - $130,000, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.