Business Systems Specialist

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year)
• number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a Federal resume, click here.

The GS-13 salary range starts at $88,520 per year.  If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is defined as experience as a product owner guiding the development of business requirements to ensure efficient and effective use of marketing automation platforms and customer relationship management systems (CRM) and processes. Experience must include:

• Leading the strategic development and continuous enhancement of marketing automation and CRM capabilities, ensuring alignment with organizational goals. 
• Identifying, analyzing, and resolving intricate business systems issues to maintain operational efficiency and minimize disruptions. 
• Utilizing comprehensive evaluation methodologies to assess the effectiveness of existing systems and business processes, identifying areas for improvement, and providing actionable recommendations to optimize performance.
• Collaborating closely with cross-functional teams to translate complex business requirements into detailed technical development tasks, ensuring alignment with project objectives and timelines.
• Serving as an intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions.