Business Systems Support

About the Role

We are looking for a capable Business Systems Support rep responsible for supporting, enhancing, debugging, and maintaining Tebra’s Salesforce org and business systems including CPQ, NetSuite, Outreach, and Okta.

This role plays a critical part in supporting day-to-day business operations by managing new hire and staff change provisioning, gathering requirements and building ad-hoc enhancements, and conducting recurring maintenance to Salesforce and business systems.

The Business Systems Support rep is part of the Business Systems team and will work with other operations and technical roles such as a Salesforce Developer, Salesforce Administrators, and Rev Ops Analysts. This individual will support all functional departments including Customer Success, Sales, Marketing, and Finance.

Your Area of Focus

• Administer Salesforce and other business systems such as Okta, Gong, Chili Piper, Outreach, and more
• Manage user provisioning and offboarding including roles, profiles, and sharing rules
• Support ad-hoc stakeholder inquiries, bugs, and enhancements
• Document business requirements, manage expectations, and recommend solutions
• Implement declarative Salesforce changes through workflow rules, process, builder, flows, permission sets, and more.
• Communicate and document timelines, upcoming changes, and releases
• Create, modify, and support reporting and dashboard requests
• Complete recurring data loads to leads, contacts, cases and other objects
• Evaluate system releases and provide training and support
• Ensure optimal performance of Salesforce systems and products
• Perform system maintenance tasks including diagnostic tests and Salesforce optimizer

Your Professional Qualifications

• 1-2 years of experience as a Salesforce Administrator
• Ideally, someone who is certified in Salesforce Administration
• An individual who is a self-starter and adapts well to change
• Someone who is inquisitive, has attention to detail, and a desire to implement best practice solutions
• Excellent written and verbal communication skills to communicate with both non-technical stakeholders and technical peers
• Strong skills in facilitation and consensus-building
• Outstanding organization and multitasking skills

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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