Business Systems Support Analyst

15000 Valmont Plaza Omaha Nebraska 68154

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference.

A Brief Summary of This Position:

You will support our Global Coatings locations in their usage of our Innovation business systems. You will provide daily customer assistance to end-users through phone support, remote desktop support, video conferencing support, meetings, and other means. You will create training guides and other end-user reference tools. You will also maintain security for end-users and knowledge on our segregation of responsibilities requirements is needed. You will also assist with new system implementations.

You will report to the Director of Innovation Business Systems - Global Coatings and you will have (0) direct reports and (0) indirect reports. You will travel domestically and internally, averaging 25% but up to 50% depending on project needs

Essential Functions:

• Present information to management, vendors and customers
• Help with the system design, implementation, support, and maintenance of divisional innovation systems.
• Analytical with problem solving and conflict resolution skills to help resolve issues with the best possible outcome
• Explain technical information in a way that establishes rapport, persuades others and gains understanding
• Plan workloads
• Ensure that systems and programs follow companywide standards
• Ensure that systems and programs are thoroughly tested, and all changes documented before installation
• Ensure our needs are being matched with the best technology solution and innovations available
• Work with internal and external audit to validate regulatory compliance, verify standard procedures, and ensure change management methodologies are followed
• Daily customer assistance to end-users at all locations to include phone support, remote desktop support, video conferencing support, meetings, and other means.

Other Important Details about the Role:

• You will help validate version upgrades and new releases of innovation systems.
• You will diagnose, prioritizing, and tracking progress of innovation implementations and upgrades.
• You must have an intimate familiarity of installed software products. These consist of Microsoft Operating Systems (OS), Microsoft Azure, Microsoft Office & Teams, Microsoft SQL Server, Microsoft PowerBi, MSSQL Reporting Services, and other supporting systems.

Required Qualifications of Every Candidate (Education, Experience, Skills):

• Preferred Bachelors with 5+ years relevant experience or Associates Degree with 7+ years relevant experience or 9+ years of relevant experience
• Demonstrated experience with implementing and supporting business systems to end users.
• Strong working knowledge of the Microsoft software suite.
• Ability to travel up to 50% based on project and customer needs.

Highly Qualified Candidates Will Also Have These Qualifications:

• Master's degree
• Experience using Visual Shop
• Experience querying data using SQL queries
• Agile system development & project management experience
• Lean Manufacturing experience

Benefits:

Valmont offers employees and their families a comprehensive Total Well-being benefit package to ensure their personal and family's overall wellness needs are met.

Benefits include*:

o Medical, dental and vision insurance

o Paid time off

o Employer paid life insurance

o Employer paid short-term and long-term disability

o Retirement plans

o Dependent care

o Employee assistance programs

o Voluntary programs like tobacco cessation, Type 2 diabetes reversal, mortgage services, home & auto insurance, health coaching and more.

Due to the nature of Valmont's Global Business and Union contracts, not all benefits are the same.

Working Environment and Physical Efforts:

Work is typically performed in an office setting. You are required to sit for extended periods of time, and talk and listen on the phone and in personal conversations or meetings. Environment is fast paced and demanding most of the time. No travel requirements for this position. You are frequently required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with multiple files and forms and while working on the computer. You are occasionally required to move about the office. You must use proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. You must frequently lift and/or move up to 15 pounds in working with large files, binders, and computer equipment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. You must travel to company locations worldwide to assess and test internal control processes. We may ask you to work outside during all seasons of the year, in different manufacturing and storage areas, and office environments. As a result, the position may require walking, standing, lifting, stooping, crawling, climbing, and occasional use of ladders.

#LI-JC1

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email [email protected].