Business Technology Analyst - IT

The role

Do you thrive on bridging the gap between business needs and technical possibilities? At Pleo we’re on the lookout for a Business Technology Analyst to join our Business Applications team and drive the integration and enhancement of tools that empower our commercial teams.

In this role you’ll dive into the technical details of CRM and Customer Success applications working closely with Business Systems Analysts (BSAs) and stakeholders across the organization. Together you’ll build configure and integrate solutions that streamline processes ensure smooth data flows and maximize user adoption. If solving complex technical puzzles while driving real business impact excites you this role might just be your next challenge.

What you'll be doing

• Collaborate with BSAs: Partner with Business Systems Analysts to understand business requirements and transform them into effective technical solutions.

• Integration Projects: Design and implement integrations between platforms ensuring seamless workflows and data exchange.

• Technical Solution Design: Develop scalable reliable and efficient solutions to meet business objectives including automation and process optimizations.

• Problem Resolution: Troubleshoot and resolve issues within SaaS applications liaising with vendors and internal IT teams as needed.

• Stakeholder Communication: Translate technical concepts into clear actionable insights for technical and non-technical stakeholders alike.

• Documentation: Maintain comprehensive technical documentation including system architecture integration workflows and configurations.

• Testing & Validation: Conduct rigorous testing to ensure new features and integrations meet business requirements and function as intended.

• Compliance & Security: Ensure all technical solutions adhere to company policies industry regulations and best practices for data security and privacy.

What you'll bring

• Education: A Bachelor’s degree in Information Technology Computer Science or a related field.

• Experience:

  • 3–5 years in a similar role focusing on SaaS applications and system integrations.

  • Hands-on experience with enterprise systems like ERP or CRM platforms.

• Technical Skills:

  • Solid proficiency in JavaScript with familiarity in React and Node.js.

  • Proven experience with API integrations particularly REST APIs.

  • Strong knowledge of database management and SQL queries.

  • Familiarity with SaaS platforms like Salesforce Workday or NetSuite.

• Business Acumen: A knack for understanding business processes and translating them into technical solutions.

• Problem-Solving: Analytical skills with a laser focus on crafting efficient solutions to complex challenges.

• Communication: Exceptional ability to explain technical ideas to diverse audiences from technical peers to business stakeholders.

Bonus points for

• Experience with cloud-based platforms and integrations.

• Knowledge of ITIL Agile or similar methodologies.

• Certifications in relevant SaaS platforms (e.g. HubSpot NetSuite ERP Consultant).

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)

• A monthly allowance of €60 per month (INR equivalent) towards your lunch 🍜

• Remote/hybrid flexible working arrangement

• 25 days of PTO + public holidays

• Option to purchase 5 additional days of holiday through a salary sacrifice

• Wellbeing days - fully paid days off designed for a slower pace allowing you to take time to recharge and prioritise self-care

• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far  ❤️‍🩹

• Access to LinkedIn Learning - acquire new skills stay abreast of industry trends and fuel your personal and professional development continuously

• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶

• All of us have a stake in Pleo’s success - ask us about our equity grant scheme

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