Business Technology Operations Support Specialist
Job Description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,800 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started.
Recent awards we’ve won include:
- #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
- Named as a Best Place to Work in Built In 2022
- #19 in the Forbes Cloud 100 2021
- IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
- Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022!
We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.
About the role:
In Samsara’s IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you’ll be responsible for troubleshooting and assisting user’s with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work.
In this role, you will:
- Help others online to resolve their tech problems.
- Manage a ticket queue and seek opportunities to improve how we work.
- Support ticket escalations and support the tier 1 BizTech team with more complex issues.
- Lead a weekly ticket meeting to help the tier 1 BizTech with their more complex tickets.
- Liaison to adjacent tiers and teams for escalations and process enhancements.
- Capture and document processes.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices.
Minimum requirements for the role:
- A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or relevant job experience
- 2-3 years experience working with people in a technical context.
- Strong spoken and written language skills.
- A passion for learning and doing new things in a fast-paced environment.
- An affinity for working with all things electronic.
An ideal candidate also has:
- Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, Meraki, etc)
- Knowledge of Apple products (Macbooks, iphones, etc)
- Experience with a ticketing system (Zendesk, Service Now, etc)
At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.
Benefits
Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Flexible Working
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.
Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.
Date Posted
11/14/2022
Views
10
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