Business Transformation Consultant - Banking Operations Leader

Introduction
At IBM we know that transformation drives change and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
This role ensures client needs are satisfied by constructing partnerships between the Project Office clients vendors and subcontractor organizations and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation development implementation and delivery of application technical and business solutions responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program project product and business strategies implementing resulting solutions to meet contract deliverables. They manage contractual cost schedule and service or product deliverables as they relate to the delivery organization. They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. They support the Project Executive (PE) in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies emerging technologies and technical solutions pertaining to client needs should be areas of expertise.The employee Influences the functional strategy.

Required Technical and Professional Expertise

• At least 10-15 years BPO/Shared Services experience
• Deep understanding of end to end F&A processes
• Experience in handling Banking projects
• Track record of leading large and complex transformation and process change efforts

Preferred Technical and Professional Expertise

• Strong communication and meeting facilitation skills
• Strong business operations knowledge
• Strong leadership and stakeholder management skills