Business Transformation Manager

* We would ideally like to find someone willing to come into Downtown Boston office*

MISSION 

Reimagine Alegeus’ commitment to internal and external partners by building  operations processes to support the delivery of flawless consulting engagements, implementations and ongoing changes to the platform while creating scale and efficiency. As a team leader, encourage and support the efforts of the Alegeus team assigned to each project.  As a project management professional, seek continuous process improvement opportunities throughout each project to ensure continuous improvement and efficiency.  As a leader among peers, actively participate in their personal and professional development.  Eliminate waste, redundancies and inefficiencies across the Partner Solutions Team by creating repeatable plans of action. 

RESPONSIBILITIES 

• Lead and manage cross functional transformational initiatives 

• Build, improve, and at times run programs that coordinate and collaborate with cross-functional teams 

• Utilize process improvement methodologies and project management methodologies to drive transformation 

• Identify the need for and at times build materials required to address process gaps 

• Build and track project and program KPIs and ROI 

• Identify and track the top operations priorities that inform a successful customer experience 

• Align top partner and operations priorities with organizational strategic goals and advocate where misalignment exists 

• Analyze and research operational issues impacting partners then isolate root cause and make recommendations for improvement based on industry knowledge and subject matter expert input 

• Evaluate cross functional process, resource management and governance improvement opportunities and funnel through transformation processes 

• Conduct process evaluations and perform value stream mapping 

• Lead with techniques that create traction and empower internal stakeholders to make decisions  

• Manage change management efforts  

• Translate organizational transformation goals into time-based plans and drive to completion 

• Manage multiple projects and programs simultaneously, successfully 

• Coach and act as a mentor to facilitate continued growth and development among peers 

• Engage Subject Matter Experts (SMEs) as necessary to ensure best possible solutions 

• Guide transformative initiatives through a smooth transition to an improved steady state  

EDUCATION/EXPERIENCE 

• Bachelor’s degree required.  

• Minimum of 5 years’ work experience in software operations, healthcare technology, benefits administration, financial services, financial operations, or related fields.  

• Minimum of 5 years’ experience managing partner-facing projects  

• Proven track record of successfully leading large, complex projects in matrixed organizations, providing consultative services to a variety of internal and external partners, and successfully leading teams through challenging and difficult implementations. 

ROLE-BASED COMPETENCIES 

• Demonstrates a high level of empathy and curiosity across a broad stakeholder team 

• Demonstrates exceptional organizational, communication and presentation skills 

• Possesses expert knowledge of Microsoft Office suite of products, including Project, Visio, PowerPoint, Word and Excel 

• Laser focused, persistent and detail oriented; works efficiently to meet all deadlines and deliverables   

• Brings an optimistic and positive approach to problem solving 

• Leads colleagues to create and execute successful solutions for complex problems  

• Comfortable with delegation, continuous task management, and team development through candid feedback 

VALUES (the “How”)  

At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also consider individual delivery on our corporate values:  

• People First. We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives and accomplish more together. 

• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart—it’s the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver. 

• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future and tenacity to deliver. 

The above cited duties and responsibilities describe the general nature and level of work performed by an incumbent assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that a candidate may be expected or asked to perform. 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].