Business Value Analyst

WHAT WE’RE LOOKING FOR

Braze is looking for an exceptionally talented, inquisitive, innovative, and passionate individual to join our Business Value Consulting team as a Business Value Analyst. Business Value Consulting is a function within our Strategic Consulting team and is tasked with helping communicate the business value of Braze with new and existing customers. 

The Analyst will be instrumental in shaping our business value practice, partnering with internal departments like Marketing, Success, Sales, Growth, and more. This is an exciting opportunity to join a growing team and gain experience interacting with executive stakeholders both internally and externally.

WHO YOU ARE

• 3-4+ years of professional experience ideally in a business analyst, strategy, and/or consultative capacity
• Experience working with senior executives and external client teams
• Ability to analyze and interpret data and transform it into a compelling, customer facing story
• You’re known for being a team player and thrive working collaboratively and cross-functionally, particularly with Sales, Marketing, Business Insights, and Product/Engineering
• Innovative, high energy, entrepreneurial self-starter who has experience taking initiative and owning end to end deliverables in a fast paced environment
• Nice to haves: 
  • Experience with SQL and data analysis solutions like Looker
  • Experience with Sales and Success organizations
  • Experience with or understanding of marketing concepts such as customer lifecycle, customer engagement, marketing growth frameworks, and ROI modeling

WHAT YOU'LL DO

The Business Value Analyst role is intended to be part business analyst, part research analyst, and part client-facing consultant. With these three pillars, you will be working with internal and external stakeholders to articulate the business value of Braze and help improve the customer engagement strategy for our customers. 

Working internally, you will align yourself with teams such as Sales, Success, Growth, and Marketing. The partnership you have with these teams will range from understanding the growing needs of our Sales and Success Teams to working with Marketing to launch thought leadership and demand generation content. Working externally, you will consult with existing Braze customers, prospects, and partners to build compelling business case presentations. 

Using these partnerships and conversations, you will be able to create new and exciting initiatives and projects that will support Braze’s overall mission and growth. It is important for this role that you are able to balance partnering on cross-departmental projects, while still being able to lead individual projects that bring other people / teams in as necessary.

• Collaborate with internal and external stakeholders on ongoing and new business value initiatives
• Build compelling business case presentations and ROI (Return on Investment) analyses
• Translate research and data analysis into actionable insights, growth frameworks/narratives and tools for teams like Sales, Success, Partnerships, etc. to use
• Own an internal tool, Mediafly, that will be used internally throughout the org to do business value work at scale by Sales, Customer Success, and other teams at Braze
• Partner to create provocative and visionary thought leadership (i.e. white papers, executive presentations, etc.) content to accelerate and expand sales opportunities and drive demand generation
• Gain a deep understanding and become a subject matter expert of industry trends and customer behavior through data analysis, industry research, and customer conversations 
• Partner closely with Sales, Marketing, Customer Success, and our Business Intelligence teams to identify and quantify industry trends and opportunities for the company go-to-market strategy
• This role may require some travel to client locations and conferences.