BXTI-Desktop Support, Analyst

Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $915 billion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.

Business Unit:

Blackstone Technology & Innovations

Job Title:

Desktop Support Analyst

Job Description:

Blackstone is seeking a Desktop Support Analyst to support the technology needs of the business unit they will be embedded in. In this role you will be ensuring the users can work efficiently with their technology with little to no downtime. You must have a curiosity in solving complex technical issues and see it to the client's satisfaction. Detailed in information gathering and escalating to other teams to complete with confidence following our SLA. You will be responsible for imaging laptops and asset management tracking.

Responsibilities:

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and setup new hires
• Asset management and tracking of devices and peripherals.

Qualifications:

• Major in Computer Science or other applicable technical degree.
• Minimum of 3 years experience providing technical support in the financial sector.
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg and other financial applications.
• Strong analytical, problem solving, and organizational skills.
• Willingness to take initiative and to follow through on projects; ability to work with little direction.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Align with company standards and procedures to ensure continuity across all IT functions.
• Ability to meet tight deadlines and work well under pressure.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.