BXTI - Global Technology Support, Application Support, Associate

Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $941 billion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.

Business Unit:

Blackstone Technology & Innovations

Business Description:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone's businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies, our core values are:

• Inquisitive
• Client-centric
• Dedicated
• Transparent
• Innovative

BXTI is nimble and entrepreneurial - our open, agile design processes and rapid pace of development means that everyone on the team can make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.

Job Title: GTS - Application Support Associate

Job Description:

You will work with a group of talented individuals and accountants in a highly collaborative and team-oriented environment to support finance technology solutions for Blackstone.

The Application Support team's mandate is to provide excellent support to our users while also identifying opportunities via process changes, training, bug fixes or enhancements to reduce the overall support load. The Application Support team scales and provides coverage by ensuring that every member of the team is trained to support other applications and business across the firm.

You will be expected to provide support for many financial applications that assist in valuation cycles, quarterly close, waterfall models, hypothetical liquidation, issuing financial statements and ILPA statements.

Key responsibilities:

• Become familiar with the underlying businesses and understand specific software applications to effectively diagnose and resolve user issues
• Possess ability to prioritize work based on due dates and impact of activities across businesses and resolving issues as efficiently as possible
• Identify any risks, recurring problems, areas for improvement and present potential technical solutions or changes in processes
• Collaborate with the product team and users to find acceptable solutions to problems including crafting communications to users
• Work with product team to raise and understand product bug fixes or enhancement requests
• Use data to drive development and process changes
• Maintain support ticket status within SLA guidelines
• Identify tickets that will require more analysis and documentation to train other analysts in addition to the end users

• Analyze pattern of user behaviors that need correction and train them on the system's best practices
• Leadership
  • Escalation point-of-contact for the junior or COE members of the team.
  • Liaison between support of my applications and their respective product team or vendors.
  • Queue manager
    • Ensuring no support tasks or requests fall through the cracks with focus on time sensitive or high impacting cases
    • Distribute workload fairly among available agents
    • Reassign pending work from agents in unplanned leave
  • Conduct training on best practices across all service teams with the goal of standardizing
  • Biweekly cycles of planning achievable deliverables tied to specific epics
    • This includes guiding team on preparing tasks, user stories, to help reflect their level of effort and ROI to the firm/department
    • Provide biweekly updates with key information to be reported to upper management

Qualifications:

• Major in Computer Science, or other applicable technical degree
• 1+ years' experience in a support or similar role
• Intermediate to advance experience with Microsoft Excel
• Observant, can identify problematic patterns before they occur and can work collaboratively with team members to find the best solution
• Innovative, experience identifying and implementing impactful changes
• Inquisitive with the passion to learn and grow
• Client focused with excellent verbal and written communication skills

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$130,000 - $145,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.