Cadillac Retail Aftersales Manager - Melbourne

Description

As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our Sales strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the all-electric Cadillac vehicles on the roads.

As the Retail Aftersales Manager for Melbourne, you will become an integral Cadillac team member with the primary responsibility of ensuring the Aftersales department deliver an exceptional Cadillac customer experience. As the Cadillac brand is launched and grown, this role will see you building and developing our Cadillac aftersales team as well as the processes used for both internal and retail customers. You will work very closely with the GM ANZ aftersales management team and the New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.

Your key responsibilities will include:

• Building an agile Aftersales Operations team with the ability to handle a wide range of tasks daily
• Prioritising the highest levels of Health and Safety
• Be a strong leader for the Aftersales Service team and create an environment which is customer focused
• Manage the service department bookings to ensure technician productivity and efficiency is high
• Manage the mobile service vehicle to ensure customer satisfaction and safe operations
• Manage the DMS
• Ensure administration tasks are complete, this includes but is not limited to:
  
  
  • Workshop control (from PO initiation to costing and invoicing)
  • Processing of warranty claims
  • Internal stakeholder communication
• People management including but not limited to: training, leave scheduling, performance management, disciplinary action, development and mentorship of team, goal setting
• Oversee parts inventory, receiving, booking out and re-ordering
• Coordinate new vehicle receiving and preparation to meet delivery timings and facility limitations with customer satisfaction in mind
• Work with our 3rd party Cadillac service providers
• Support business to ensure flawless 'vehicle launches' with any drive programs and vehicle preparation - local or interstate as required
• Complete vehicle evaluations to identify concerns and validate repairs
• Escalte any product issues identified to the relevant department/s
• Communicate product quality or safety concerns to the relevant department/s to ensure current/emerging product issues are recognised

About You:

You have a strong knowledge and understanding of Dealership Service and Parts operations in the retail vehicle service industry with the ability to lead a high performing team of technicians and a strong belief in providing excellent customer experience. We are looking for someone with the following knowledge, skills and experience:

• 5+ years experience as Service Manager, 2IC or Advisor
• Technical understanding of the latest automotive technologies and operation of features
• Strong knowledge of relevant OH&S in regard to workshop operation
• Ability to organise, prioritise, manage and execute tasks
• Ability to identify and develop improvement processes
• Previous experience in the set up or expansion of aftersales operation is an advantage
• Trade qualification as an Automotive Technician
• Experience with electric vehicles and luxury brands would be an advantage
• Valid Driver's licence
• Sound technical understanding of latest automotive technologies and operation of features
• Knowledge of GM vehicles systems and repair procedures highly regarded
• Knowledge of relevant OHS&W and EPA legislation and regulations in regard to workshop operations

Here at GM, we offer you:

• Rostered Day Off per month
• A unique opportunity to join our new Cadillac Service Centre in a management position.
• Be part of our vision; a world with zero crashes, zero emissions and zero congestion

About Us

Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringingiconic GM nameplates likeCorvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.

This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.

If this sounds like you and looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.

Additional Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.