Cafe Operations Manager

Job purpose: The Café Operations Manager’s primary purpose is to uphold Saxbys operational standards in their café and facilitate a healthy and profitable café operation through the mastery of Saxbys Three Pillars of team development, community leadership, and financial management.

Summary of duties and responsibilities:

Team Development

• Ascertain the training needs and offer appropriate coaching and direction to the team while providing regular feedback
• Execute HR responsibilities including, but not limited to recruiting, hiring, training, developing, and coaching team members
• Communicate openly with team members and provide clear feedback
• Partner with Talent Development department to identify an assist with the development of the internal talent pipeline
• Monitor and report on café staffing levels to achieve and maintain the operational requirements while meeting or beating labor percentage goals
• Drive direction with cross-functional recruiting & marketing teams to ensure the café receives the support needed to maintain operational excellence 

Community Leadership

• Develop and lead community relationships to ensure that your Saxbys café is an integral part of the community that it serves
• Responsible for the planning and execution of community outreach initiatives to drive top line sales
• Ensure that all product rollouts and promotions are executed effectively
• Serve as the liaison between your café and HQ to instill Saxbys Mission, Core Values and impact mission
• Instill and maintain a culture of hospitality and servant leadership

Financial Management

• Identify opportunities and institute key performance indicators to meet and exceed sales goals and use operational tools to monitor costs to increase profitability
• Assist with the development and implementation of policies and procedures to enhance operational efficiency
• Manage cafe level supply chain and ensure effective inventory management to meet or beat budgeted COGS percentage
• Analyze and manage café financials by completing weekly Schedule Reviews, Three Pillars Reviews, and monthly P&L reviews

Operational Support

• Manage shifts and shifts changes effectively through proper scheduling
• Assist in the preparation and service of menu drinks and food items
• Ensure Serv-Safe standards are upheld to maintain café cleanliness including all service spaces, guest seating areas, and bathroom facilities
• Coordinate with other Saxbys departments to ensure operational excellence
• Appropriately execute administrative work to support café operations:
• Manage cash by preparing daily cash deposits
• Monitor and manage product availability and waste through inventory counts
• Take lead on ordering and invoicing for product and supplies
• Create weekly schedules to ensure appropriate labor per café volume
• Ensure the safety of the café, guests, and team members

Qualifications:

•  Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
• Profit creates opportunity
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• Consistently and continually demonstrate excellence and mastery of the Three Pillars of Leadership; Financial Management, Community Leadership, and Team Development
• Excellent written and verbal communication skills
• Outstanding passion for hospitality and servant leadership
• Physical Requirements
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift, or carry up to 35 lbs.
• Ascend and descend ladders, stairs, ramps