Call Center Agent

About Us: At Fieldprint, we’re more than a leader in identity management services — we’re a team driven by purpose, innovation, and a commitment to making a difference. We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients — from corporations and non-profits to federal, state, tribal, and local government agencies. As a pioneer in the industry, we’ve built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people. Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we’d love to meet you.Job Description: Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. This is an on-site position located in Warminster, PA. This position pays $17.20hr. We are seeking the following shifts: Monday, Wednesday, Thursday, Friday, Saturday (Tues/Sun off) 8am-4pm. (Training is the first 2 weeks from 9:30am-5:30pm) Monday, Tuesday, Thursday, Friday, Saturday (Wed/Sun off) 9am-5pm. (Training is the first 2 weeks from 9:30am-5:30pm) Monday - Friday 2pm - 10 pm. (Training is the first 2 weeks from 9:30am-5:30pm)Responsibilities: • Receive incoming calls regarding fingerprinting requests • Determine locations via phone/computer for fingerprint collection • Follow up with fingerprinting site vendors to obtain all related documentation • Prepare and send welcome packets to new clients • Process fingerprints and channel to the appropriate agency • Monitor and maintain call center telephone lineRequired Skills: • Excellent phone, computer, and administrative skills • Excellent customer service skills • Professional and positive attitude • Ability to work in a fast paced environment • Proficiency in Microsoft Office suite, including Word and Excel • Bilingual in Spanish a plus, but not required.Education: The candidate we are seeking will have at minimum a high school diploma or equivalent.Benefits: Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work. • Medical, dental and vision coverage with spouse/family coverage options • 401K plan with generous company match • Flexible spending accounts • Voluntary insurance coverage plans (life, disability, etc.) • Paid lunch breaks • Paid time off • Paid holidays • Paid training program/ Internal employee development • Overtime options available • Casual dress code • Flexible work schedules • Employee referral bonus programAdditional Information: All candidates are subject to a drug test and a background screening. Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.