Call Center Analyst

Company Profile

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview

We are looking for an analyst to make outbound calls to existing customers. The successful candidate will notify customers of upcoming activity on their account and collect key information as needed. Interactions will be courteous and professional and allow customers to fully understand the intent of the call. This is a remote role. All qualified candidates must be fully authorized to work in the United States without requiring sponsorship or C2C.

Duties & Responsibilities

• Make outbound calls to existing customers in a timely and professional fashion, using a script to notify them of upcoming account changes.
• Confirm customer data while on the call and coordinate collection of additional data needs, including additional email follow-ups or calls if needed.
• Log all call attempts, including date/time and whether contact was made.
• Verify that all customer information is clear and compatible with the provided guidance.
• Track and escalate any questions that cannot be answered during the call and support follow-up interactions to ensure customer is provided information they request.

Requirements

Desired Skills and Experience

• Experience working in a call center environment.
• Strong communication/interpersonal skills
• Proficient in Excel.
• Experience using Salesforce preferred.
• Bachelor's degree preferred.
• 2-5 years of experience in customer support
• Proven business acumen; Preferred experience with operational data
• Proven ability to document and adhere to business requirements.
• Proven ability to communicate with clients at any level.
• Data-oriented, well-organized personality
• Ability to work independently.

Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our consultants and empowering our people will also deliver the best results and value for our clients.

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a short term consulting engagement, with an hourly range of $25 - $27. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Sand Cherry creates strategic business solutions to deliver high-impact results. Our Consultants combine their proven expertise and deep experience in strategic analysis, project management, data analytics, digital transformation and customer experience to design and implement effective and innovative solutions to launch new products, improve processes and workflows and optimize strategies and their execution.

We are known for our ability to develop and launch innovative solutions in a variety of technology-driven market sectors, including telecommunications, broadband, technology, oil and gas, healthcare, and financial services for businesses across the United States and internationally.