Call Center Customer Service Representative

The Opportunity
The Customer Service Representative (CSR) will assist our customers via inbound and outbound calls in a call center environment. CSR must be available to work between the hours of 8:00 am - 7:00 pm EST on Monday - Thursday and 8:00 am - 5:00 pm EST on Friday.
Essential Duties and Responsibilities

• Answering incoming calls, e-mail and messages from customers
• Researching solutions, reviewing options and troubleshooting issues
• Update billing information along with personal information
• Activating contracts, processing change requests to accounts, follow-up on past due payments
• Documenting information into a client system to track customer interactions and solutions

Minimum Qualifications

• 1 year of continuous experience in a call center
• High School Diploma/GED Required; college degree preferred
• Accurate data entry proficiency
• Strong organizational, interpersonal, and follow-up skills
• Attention to detail and accuracy in work with numerical data
• Maintain a high level of confidentiality and discretion
• Proper spelling and grammar usage
• High comfort level with technology
• Excellent time management skills, self-motivated
• Positive, team-first attitude
• Bilingual English-Spanish is a plus

Physical Requirements and Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. The noise level is moderate.
• This is a largely sedentary role and sitting will be required for long periods of time
• Standing, lifting, reaching, bending, stooping will be frequently required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions
• You must have a quiet, dedicated workspace, with no distractions
• Reliable internet connection of 50Mbps

Perks

• Nurturing and supportive culture
• PTO
• 10 company paid holidays
• Healthcare coverage, including 100% employer paid plans
• Employer HSA contribution
• Paid Parental Leave
• 401(K) Matching
• Company and team outings
• Peer-to-peer recognition program
• A subscription to Calm for meditation and mental fitness
• Vendor discounts

Compensation: 17.00/hourly plus quarterly bonus potential
**Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Who We Are
OrthoFi is an innovative, tech-enabled solution that helps Orthodontists start more patients and give them more time to provide great quality care. With the recent acquisition of OrthoBanc, OrthoFi is now the US orthodontic industry leader in practice financial management, working with over 2,000 practices in the US. Collectively with OrthoBanc, OrthoFi has helped over 3.2 million patients access quality, affordable Orthodontic care. Our combination of cutting-edge Patient Acquisition software and robust Revenue Cycle Management solutions helps practices grow by over 13% YOY and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. The company has about 300 employees, with offices in Denver CO and Chattanooga TN.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We're looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people's lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right.""
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Employer-provided
Pay range in Chattanooga, TN
Exact compensation may vary based on skills, experience and location
Base pay range
$17.00/hr
Featured benefits
Employer-provided
Medical insurance, dental insurance, vision insurance, and 401(k)