Call Center Receptionist (2024)

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Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

Summary of the Position:

Reporting to the Facilities Manager, the Receptionist will be the first point of contact for all employees, clients, suppliers, visitors and candidates accessing the company’s property. As a frontline ambassador, you will exercise excellent customer service skills while handling the flow of visitors through the business and providing administrative support across the organization. Ultimately, you will be charged with ensuring the front desk welcomes guests positively and executes all administrative tasks to the highest quality and standards.

Essential Duties:

Serve visitors by greeting, welcoming and directing them to the appropriate personnel

Answer, screen and forward incoming phone calls while providing basic information when needed to internal and external visitors

Receive and sort daily mail and disseminate deliveries to relevant individuals or departments

Firmly follow security protocols by controlling access to facility (monitor log book, issue visitor badges, etc).

Manage lobby appearance and activities that best represent the company's image

Act as support to various Department Heads (HR, Recruiting, Payroll and Operations)

Perform other clerical duties such as filing, photocopying, collating and scanning

Provide real time updates on site issues to the facilities team

Experience, Skills, Abilities & Knowledge:

Minimum of 1 year in a customer service related role

Computer literate and proficient with MS Office

Professional appearance and demeanor

Ability to keenly listen and follow instructions with limited supervision

Ability to be resourceful and proactive in dealing with issues that may arise

Ability to organize, multitask, prioritize and work under pressure

Strong business acumen, including problem solving and critical thinking skills

Strong organizational and time management skills.

Adaptability – able to respond when business needs or priorities change

To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.