Call Center Representative: Member Service

A HireStrategy/Addison Group client is looking for an experienced Call Center representative to support their Member Services department in a high volume call center in Alexandria, Virginia. This is a great opportunity to work with a well-regarded company in a fast paced and fun environment!

Primary Responsibilities:

• Handle inbound and outbound calls as necessary
• Follow up with customers via email as necessary
• Provide general technical troubleshooting on a range of topics
• Promptly process and resolve customer issues
• Maintain a positive and professional attitude in times of high stress or uncertainty
• Promote the client's products via outbound calls as needed

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• 1-2 years prior Call Center experience (preferably in a high volume setting)
• Bachelors' preferred, High School Diploma required
• Excellent communication skills, verbal and written
• Ability to work in a fast paced environment and maintain a positive attitude
• Respond quickly to changing priorities