Call Center Representative - Onsite Work Only - NO REMOTE WORK

Switchboard Operator - Palo Alto (Onsite Work Only, NO REMOTE WORK) Interested in customer service representative roles? You’re in the right place! This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment. • Benefits include healthcare, 401K, Paid time off and paid holidays. • Inbound calls only • Work at a premier medical facility • Help support our veterans Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California. Essential Duties and Responsibilities • Schedule • Monday, Tuesday and Thursday:6:00 am - 2:30 pm • Friday and Saturday:11:00 pm - 7:00 am • Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism. • Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. • Maintains an above-average attendance record. • Follows established standard operating procedures Qualifications/Requirements • A high school diploma is required. • At least one year of call center experience isrequired. • Can be a team player. • Can work without direct supervision. • Can work well with medical staff, veterans, and the elderly. • Has a good work ethic • Outstanding verbal communication skills (phone etiquette). • Detail-oriented, can multi-task, and is highly organized. • Strong Microsoft Office skills. • Must be flexible Previous Military encouraged to apply Must be able to pass an extensive background check