Call Center Underwriter

PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us.
Joining PEAK6 InsurTech won't lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment - and being epic with us!
Summary: Assists Agents by reviewing new and renewal policies and endorsements to determine insurability following client and company guidelines. Addresses underwriting concerns, obtains all required documentation and takes underwriting action on non-compliant submissions within company guidelines by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Receives and handles calls regarding bind requests, endorsement requests, cancellations, reinstatements, inspections, missing information and quote submission for acceptability and process.
Provides service to internal and external customers via written and verbal communication on policy coverage risk and/or structure approvals or denials that meet client and company standards.
Reviews applications for insurance coverage, reports from loss control consultants, wind mitigation and property inspections, and other information to determine if application is acceptable for the available client program(s).
Evaluates and determines policy cancellation or reinstatement, modification of coverage form or limit within client and company guidelines.
Evaluates the experience of a risk against the class of business under review.
Evaluates the loss potential due to catastrophe, severity, and/or frequency.
Processes transactions and adjusts records as necessary and within company policy and procedure guidelines.
Analyzes transactions, searches available records using computer, printouts and/or company files.
Reports on any and all unusual conditions affecting client satisfaction.
Suggests workflow and process improvements to enhance efficiency.
Reviews, organizes and forwards information to other areas for handling or consideration.
Communicates effectively with individuals/teams and reports any problems to the Supervisor.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Accountability - Demonstrates a sense of ownership and responsibility in successfully meeting individual and departmental goals
Analytical - Uses intuition and experience to complement data.
Client Services - Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organization's core values.
Interpersonal - Creates effective working relationships across multiple levels and multiple functions within both client and Company organizations.
Motivation - Demonstrates persistence and overcomes obstacles.
Oral Communication - Speaks clearly and persuasively in positive or negative situations;; listens and gets clarification; Responds well to questions;
Organizational Support - Follows policies and procedures; Supports organization's goals and values; Ability to handle multiple tasks.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
Technological - Understands technology as related to Property/Casualty products; Able to interact and converse with client on matters of a technical nature.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;; Able to read and interpret written information.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree from a four year college or university, business degree preferred; or three (3) to five (5) years of Agency or underwriting experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience. Must have knowledge of Florida Insurance Statutes and Florida Department of Insurance regulations and policies.
Language Ability:
Ability to read, analyze, and interpret technical procedures as outlined by the client or the management team. Ability to effectively respond to questions from customers, and the general public.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Technical Skills:
To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications.
Certificates and Licenses:
Must possess an active 2-20 or 4-40 license or ability to obtain such within time frame established by the company.
Supervisory Responsibilities:
None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel Required:
None
Why join the PEAK6 InsurTech Team?
The PEAK6 InsurTech Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available

Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it. Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it's not about the corporation, it's about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.