Campaign Operations Manager

Job Description
As a Campaign Operations Manager you will be responsible for building digital campaigns in accordance with the client strategy outlined in each ticket request. You will configure campaign settings, creative assets and audience targeting to ensure that campaigns will function and deliver successfully once activated. Campaign Operations Managers collaborate with internal teams throughout the campaign launch cycle to define the optimal implementation strategy, communicate campaign build status, resolve errors and troubleshoot issues. As you grow in this role, you'll contribute to streamlining implementation guidelines by identifying process improvements, platform automation opportunities and testing new user interface functions in our tools and applications. You'll be the final and essential step in the Client Lifecycle for activating new digital media campaigns.
Essential Functions and Responsibilities

• Prioritize assigned campaign tickets for daily implementation.
• Implement strategies for digital media campaigns, including campaign settings, audience targeting, hosted and 3rd party creative, and tracking tags.
• Test client 3rd party creative, impression tracking, click tracking and VAST tags to validate the tags are formatted correctly and function in our ad serving platform.
• Assist Account Management, Media Delivery and other teams with streamlining the campaign implementation strategy by using platform features to reduce the number of line-items and creative iterations needed to successfully execute the client's strategy.
• Conduct a light-QA of the campaign to ensure that all details are set up per the ticket request by creating test users and pages for client or internal team validation.
• Troubleshoot various aspects of campaign setup including creative setup and audience targeting to determine the cause of the issue and a resolution path.
• Provide level 1 troubleshooting investigation into errors or impression discrepancies, and update in-flight campaigns, as needed.
• Collaborate with Product Managers and Engineers to provide platform enhancement recommendations that improve workflow and user's campaign implementation experience.

Knowledge & Skills

• Knowledge of JavaScript, SQL, or HTML5, a plus
• Must be able to multitask in a fast-paced ticketing system environment
• Strong team player with accountability and able to work in a highly collaborative environment
• Ability to think "outside the box" and quickly come up with solutions under pressure
• Able to relay technical information to non-technical stakeholders
• Must possess strong time management, follow-through, and organizational skills

Education & Experience

• Bachelor's degree
• 3 years of experience with digital media or experience in ad operations/ad trafficking role
• Previous experience with 3rd Party Ad Servers (DV360, Atlas, Sizmek, etc.)
• Previous experience with video formats or implementing video campaigns, a plus
• Previous customer service experience, required

Additional Information
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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