Campaign Specialist

The Company:
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
 

The Role: 

Campaign Specialists will be responsible for ensuring seamless production workflow within the team. Campaign Specialists are a crucial link between team members, clients, and the Production Services Manager, facilitating efficient campaign production and client management. The CS role encompasses various functions including: production builds, quality review, client management, and administrative tasks. 

What You’ll Do: 

• Responsible for flawless campaign production of assigned mailing creation that is accurate and efficiently configured for deployment per the client's Campaign Request Form (CRF) instructions including the following:

  • Manages building and testing of campaign builds, including creative rendering, link resolution, filter set-ups and dynamic content versioning

  • Implement and validate all imports and data loads for mailings are completed and correct

  • Manages communications with questions regarding mailings (with the client and team), receipt of assets, timing of tests and final mailing details

  • Pulls and analyzes standard reports from the application

• Assists in creating client documentation as processes are established and updated

• Provides exceptional quality assurance of mailings through each step of production (QA, UAT and Prod)

• Monitors campaigns post deployment

• Assists in building new dynamic content assets for mailings, as requested

• Reports to CM and Pod Leader on any platform bugs found during Implementation and testing

• May deliver platform training or accelerator/coaching sessions as a SME, when the context requires it

Ideal Qualifications: 

• 2+ years of experience in email and digital marketing

• Experience working with email testing tools (Email on Acid, Litmus)

• Basic to intermediate knowledge on HTML, Javascript, CSS, and SQL

• Experience with projects and communication platforms (Asana, JIRA, Basecamp)

• Active command of the English language required
   

Nice to Have: 

• Hands on experience with email marketing platforms
   

What We Offer:

• Competitive salary and benefits including: medical/dental/vision, life insurance

• Unlimited PTO (we call it Open Time Away), leave without pay, bereavement leave, marriage, paid parental and birthday leave

• Meal and transportation subsidy

• English program

• Employees’ Association

• Supportive work environment with flexible work hours and hybrid / work from home options