(Campus Hiring) Customer Success Manager Architect

Introduction
Introduction :
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
A Customer Success Manager opportunity in IBM might be different to what you’re used to. In addition to the people and commercial skills often associated with this position an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients’ hard-to-understand technology issue and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background and through different communication techniques you’ll be able to showcase IBM solutions. Using excellent communication you’ll articulate their compatibilities with a client’s stack via use-case identification solution architecture design and MVP builds.

With technical expertise and a consultative style you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth you’ll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM’s products.

We’re passionate about success. If this role is right for you then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome a ‘day-in-the life’ of this role may include but not be limited to…

• Understanding clients’ main challenges and becoming a trusted technical expert for their migration deployment and adoption of Hybrid Cloud and AI Growth offerings.
• Facilitating use case exploration and business framing workshops and creating client value realization models.
• Leading technical conversations that persuade clients to act based on requirements and value provided by IBM’s solutions.
• Creating post-deployment customer success plans that continually increase post-launch active user adoption of IBM’s products.

Required Technical and Professional Expertise

• You will have completed your tertiary studies by June 2024 OR have graduated from an Australian or New Zealand University no earlier than 2022.
• You are an Australian or New Zealand Citizen/Permanent Resident.
• You studied a technical degree i.e. Computer Science Engineering Information Systems or an equivalent subject.
• You will have excellent communication and presentation skills that are equally engaging compelling and influential.

Preferred Technical and Professional Expertise
As Mentioned Above