(Canada) Learning Management Systems Specialist - Contract

Platform Management and Digital Transformation Projects

• Maintain work instructions/procedures to ensure the proper administration, security, and integrity of the LMS.
• Work with LMS vendors and internal teams on the introduction of enhanced LMS functionality.
• Work on the project team with vendors and internal team members on digital transformation projects (i.e. – LMS integrations with other systems/platforms, SSO, eCommerce, LMS migrations).
• Research and work with learning technology vendors to leverage the platforms, increase adoption, identify best practices, and make recommendations to leadership.

User Management

• Create and manage customer hierarchies including the creation of facilities and user permission levels.
• Manage course enrollments.
• Create, coordinate, administer, and maintain the security access of all end users and administrator.
• Create user logins as needed and assign user permissions.

Content Management

• Upload, publish, test, archive learning solutions, assign training curricula, and add and delete resources as needed.
• Populate course information and assign learners.
• Create and push out feedback surveys to end users.
• Create and manage overall course structures, set up course programs, and maintain learning plans and course listings.

Case Management/Troubleshooting

• Monitor the case queue adhering to set SLAs to address customer issues.
• Troubleshoot and resolve simple to intermediate issues relating to system access, functionality, and software systems.
• Review and monitor system performance, and report and announce service disruptions and resolutions.

Data Reporting/Analytics

• Manage the creation and availability of LMS and Customer Learning operational and business outcome metrics through BI reporting and any scheduled reports.
• Help analyze learning data and trends and make recommendations for optimal user adoption.

User Adoption

• Provide training and support to PoitnClickCare stsff and customers on LMS functionality.
• Maintain community areas, learning notifications, and user guides to support learning.
• Liaise with new, existing and potential customers to assist in identifying learning needs and recommending PointClickCare learning paths and training solutions.
• Work on key user adoption projects such as gamification, customer interviews/testimonials, and website updates.

Learning & Development

• Support the success of our educational offerings by assisting the instructional design team in the development of educational components as needed (e.g. – performance support tools, assessments, animations, branding).
• Participate in the creation of the release certification courses.

Required Qualifications

• Experience as an LMS administrator or in a technical support role handling case management
• Self-starter with the ability to take on new challenges and a desire to define and implement solutions
• Previous experience in a client facing role, able to collaborate and maintain effective working relationships with internal and external customers, and vendors.
• Strong problem solving, analytical, and technical troubleshooting skills
• Exceptional customer service skills and responsive attitude
• Strong oral and written communication skills
• Ability to multi-task and handle concurrent time sensitive learner requests
• High attention to detail and excellent organizational skills
• Positive attitude and great work ethic
• Excellent PC Skills, MS Office

Preferred Qualifications

• LMS administration on SuccessFactors and Relias.
• Adult Education coursework/certificates
• Strong knowledge of current and emerging trends in education technologies and adult learning
• Experience in eLearning development.
• Experience with Articulate 360 products, Zoom, Canva, Camtasia, Snagit, Vyond, Audacity.