Candidate Experience Representative

Bilingual - French and English (Remote) - Canada

The International Support Team delivers the cornerstone to Checkr’s success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support. 

Responsibilities:

• The role is to be the first point of contact for candidates and clients through our live chat feature, resolving their questions with empathy, care, and professionalism. 
• Carefully review background checks and provide accurate responses to candidate and customer questions.
• Resolve background check report issues quickly to ensure we are delivering high quality reports within time deadlines.
• Apply critical thinking and problem-solving skills to resolve candidate and customer questions.
• Have fun working individually and as a team in a fast-paced, high volume environment.

What you bring:

• Bilingual in English and French.
• Provide a private home office space with reliable high speed internet connectivity.
• 1-2 years previous experience in a Service Representative role is desirable.
• Excellent organizational, time management, and prioritization skills.
• Ability to maintain compassion and care for individuals.
• A positive attitude and willingness to learn in a fast changing environment.
• Be a self starter, reliable and able to work remotely and independently from home.
• Computer literacy, including knowledge of Google Suite and some Microsoft Office.
• Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
• Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
• As part of the hiring process, candidates must be able to complete a Canadian background check

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. We review the nature of the role, and the timing and nature of conviction. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, provincial, and/or federal Canadian laws.