Candidate Experience Representative II Bilingual (Spanish and English)

Bilingual (Spanish and English) Candidate Experience Representative 

Checkr’s mission is to build a fairer future by improving understanding of the past. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $2.2B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses artificial intelligence and machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation. 

The Candidate Experience Team delivers the cornerstone to Checkr’s success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support.

Requirements 

Must be bilingual in Spanish and English

Responsibilities:

• Handle high volume of inbound phone calls and emails from candidates, resolving their questions with empathy and care.
• Carefully review background checks and provide accurate responses to candidates.
• Resolve report issues quickly to ensure we are delivering high quality reports within turnaround time deadlines.
• Have fun working in a fast-paced, high contact volume environment.

What you bring:

• 1+ years experience in a customer-facing role.
• 2+ years experience in a similar support role.
• Ability to speak both English and Spanish fluently
• Ability to maintain compassion and care for individuals.
• Desire to innovate and improve your environment.
• Self-awareness.
• English & Spanish speaking needed.
• A positive attitude and willingness to learn in a fast changing environment.
• Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos. 
• Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
• Ability to work the hours of 7am-6pm Mountain Standard Time with an hour long break, Monday through Friday
• Have access to high speed internet

• A fast-paced and collaborative environment
• Learning and development allowance
• 100% medical, dental, and vision coverage reimbursement
• Up to 25K reimbursement for fertility, adoption, and parental planning services
• 16 weeks of fully paid parental leave plus 2 weeks phased return to work
• Flexible PTO Policy
• Monthly wellness stipend, gym, home office stipend