Capability Owner, Sales Operations (Salesforce CRM Product Owner)

The Salesforce CRM Product/Capability Owner will be responsible for the strategic management and optimization of our Salesforce platform. This role involves collaborating with stakeholders, defining product features, and ensuring the successful delivery of Salesforce capabilities that align with business objectives.

About You – experience, education, skills, and accomplishments

• Bachelor’s degree in Business, Information Technology, or a related field.
• 10+ years experience as a Salesforce Product Owner or similar role.
• In-depth knowledge of Salesforce CRM and its capabilities.
• Strong understanding of agile methodologies and product management principles.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are a plus.

It would be great if you also have

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are a plus.
• Experience working for a business in a similar industry to Clarivate.

What will you be doing in this role?

• Product Strategy and Vision:
  • Develop and maintain a clear product vision and strategy for the Salesforce platform.
  • Align Salesforce capabilities with business goals and objectives.
  • Continuously assess market trends and user feedback to inform product enhancements.

• Stakeholder Collaboration:
  • Engage with key stakeholders to gather requirements and understand their needs.
  • Prioritize and manage the product backlog, ensuring alignment with business priorities.
  • Facilitate communication between stakeholders and the development team.

• Roadmap and Delivery:
  • Create and maintain a detailed product roadmap that outlines timelines and milestones.
  • Oversee the development and delivery of Salesforce features and enhancements.
  • Ensure timely and high-quality releases that meet user expectations.

• User Training and Support:
  • Develop training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting for Salesforce users.
  • Foster user adoption and engagement with the Salesforce platform.

• Data Management and Integration:
  • Ensure data integrity and accuracy within the Salesforce platform.
  • Oversee the integration of Salesforce with other systems and tools.
  • Implement best practices for data management and security.

• Reporting and Analytics:
  • Generate reports and dashboards to provide insights into Salesforce usage and performance.
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Present findings and recommendations to stakeholders.

• Continuous Improvement:
  • Continuously evaluate and improve Salesforce processes and workflows.
  • Stay updated with the latest Salesforce features and industry best practices.
  • Drive innovation and efficiency within the Salesforce platform.

About the Team

This role will report into the Senior Director, Sales Operations within our IP segment working as part of a team of Salesforce CRM specialists as well as sales support also collaborating with stakeholders in functions across the business.

Hours of Work

Full-time, permanent role based out of our London office on a hybrid basis, 2-3 days per week.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.