Capacity Planning Analyst

Capita Pensions Solutions are looking for a Capacity Planning Analyst to join their growing Resource Planning Team.
You will support the creation and maintenance of an accurate resource model and business plans that will maximise resource utilisation and efficiency aligned to the generated forecast, through the application of forecasting and data analysis. In addition, you will provide advanced planning direction to assist the Operational areas in ensuring service delivery of contractual KPI.

Job title:

Capacity Planning Analyst

Job Description:

Principal accountabilities:

• Ongoing review of forecasting accuracy – (Short, Mid & Long Term) to support senior management to formulate actual and future resource requirements to inform business decisions around training and recruitment.
• Update daily & weekly resource plans with amendments, and re issue with insightful analysis and commentary
• Balance all SLAs and escalate inefficiencies, shortfalls, and risks with insight & solutions
• Scenario modelling – (Short, Mid & Long Term) to formulate budget assumptions and future resource requirements for each of our clients, working with Finance and Operational teams where appropriate to inform the forecasting model.
• Provide input to change controls in a timely fashion

Skills and Experience required:

• Broad working knowledge of WFM systems, tools, and processes.
• Strong business acumen, the ability to relate WFM processes and objectives to broader business issues and vice versa.
• Good decision-making capability, knows when to involve senior management in decision-making
• Strong analytical skills
• Excellent excel knowledge

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs, whether that’s from home, from your nearest Capita office.

Along with you base salary we also offer:

• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!

What we hope you'll do next: 

Choose 'Apply now' to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent