Card Retention Specialist

Card Retention Specialist

What We Need

FLEETCOR is currently looking to hire a Card Retention Specialist within our Vendor Support division. This position falls under our Corpay line of business and is located in Brentwood, TN, and/or Beaverton, OR. In this role, you will make outbound phone calls and emails and respond to inbound emails from our customers' vendors requesting that they receive payment in a form other than our virtual card solution. The Card Retention Specialist seeks to understand the vendor's concerns regarding virtual card acceptance, explain MasterCard card processing rules, and reach a negotiated "win-win" solution for both our customers and the vendors with whom they do business. You will report directly to the Card Retention Manager and regularly collaborate with Vendor Support, Payment Modification, and Vendor Enrollment teams.

How We Work

As a Card Retention Specialist, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in office and home office setup
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Place calls and emails to vendors who have requested to opt-out of credit card payments.
• Respond to vendor emails regarding a request to opt out of credit card payments.
• Prepare for outbound calls to include reviewing correspondence, case information, and preparing possible solutions in advance of contacting vendor.
• Listen to concerns and construct a real-time response that leverages our alternative card options
• Update, work and close tickets within Salesforce.com
• Update vendor records
• Achieve and maintain productivity standards, service level agreements and card spend retention goals
• Liaise between vendor and client; discussing payment issues or negotiating payment terms and/or loss of rebate opportunities
• Identify trends within vendor requests and responses and create a strategic plan with leadership to address those trends.
• Analysis of spend volumes against the proposed pricing model to make recommendations on proposed vendor pricing.
• Other duties as assigned

Qualifications & Skills

• High School Diploma or GED required; Bachelor's Degree is highly preferred
• 2-3 years previous experience of inside sales/telesales or sales support preferred
• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
• Must be able to manage time effectively and work independently without direct supervision
• Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
• Ability to react quickly and decisively to resolve customer issues
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
• Relies on extensive experience and judgment to plan and accomplish goals. This role must strive for deep subject matter expertise in all payment processing options.
• Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential. Experience using Salesforce.com is preferred.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.comor following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#INDSS

#LI-HYBRID

#LI-IF1

Other details

• Job Family Service
• Pay Type Hourly
• Employment Indicator Employee

Apply Now