Card Services Specialist

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are currently seeking a Card Services Specialist to join our Operations team. The Card Services Specialist is responsible for debit/credit card and system maintenance, ATM activity & branch cash analysis, process administration, communication and leadership.

A successful candidate will have:

• Strong attention to detail and time management skills
• Strong analytical and critical thinking skills
• Exemplary customer service experience
• Confident and articulate communication skills
• An understanding of and commitment to our values
• Attitude and aptitude to engage in continuous development

Requirements

KEY RESPONSIBILITIES

• Debit/Credit Card & System Maintenance-Understand and proficiently utilize data access systems; resolve issues with debit and credit card transactions and processing; order customer cards and perform card maintenance; complete ATM settlements; perform monthly card re-issuance
• ATM Activity & Branch Cash Analysis-Review ATM trends and volumes for effective fund allocations; monitor and maintain ATM & branch cash ordering guidelines; research suspicious activity reporting to identify trends and minimize fraud; ensure compliance and minimize loss by maintaining knowledge of vendor and regulatory requirements; stay current on fraud trends and prevention methods; provide monthly statistical reports
• Process Administration- Document standard operating procedures to ensure consistency in processes; review current processes for efficiency and effectiveness on an ongoing basis; collaborate across departments to seek process improvements; update procedures as needed; offer recommendations to managers regarding necessary procedure improvements
• Communication-Interact with Emprise associates, customers, other banks and vendors relative to areas of concern involving debit & credit cards, ATM & branch cash needs including foreign currency; escalate issues as needed
• Leadership-Serve as a technical and procedural resource; assist with training on card services; support special projects as appropriate; support the organization's key business objectives; ensure that tasks are understood, supervised, and accomplished
• Other duties as assigned within the scope and responsibility of the job

POSITION REQUIREMENTS

• High School Diploma or GED
• Bank experience required
• Transaction services experience preferred
• Proficiency with large server based applications and typical desktop software

Benefits

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!

At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

To learn more, please visit our website at www.emprisebank.com.

Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.