Cards & Payments Representative I, Cards & Payments Department, South Bend, IN

POSITION SUMMARYProvides administrative support to one or more individuals in a division/department. Responds to inquiries from other areas in the Bank.

ESSENTIAL REQUIREMENTS

• Performs a variety of duties to assist in smooth and efficient daily operation of the department.
• Performs calculations necessary to obtain data for regular or special reports or documents.
• Retrieves, prepares and manages records of debit alert communication to Banking Centers
• Responds to Banking Center calls or e-mail inquiries on debit card alerts and debit card disputes.
• Retrieves and files various card or ATM compliance documentation.
• Perform essential functions of Resource Card Desk such as Resource Card ordering, card maintenance, card closing, responding to Resource Card internal email requests, working e-forms for Travel Exception cases, card limit increases, card creation function and Test ATM Balancing.
• Exercise common sense and good judgment in decision making.
• Understand the department standards, policies and procedures established by management.

EXPERIENCE/SKILLS

• Excellent organizational skills and attention to details
• Works effectively in a team.
• Excellent customer service skills.
• Must have proficient verbal and written communication skills.
• Proficient in Microsoft Office Programs; Excel, Access, Word, and Internet Explorer.

EDUCATIONHigh school diploma or GED.

TRAVEL REQUIREMENTS
Minimal or occasional travel for meetings, projects or training as needed.

PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear.

EQUIPMENT
MS Office PC, fax, phone and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)